Now that the hectic weekend is over & done with I thought I would share with you something that happened to me last week. I was left neutral feedback on Etsy. I had been communicating with the buyer through Etsy to try & solve the problem, they had been initially offered three options-repair,refund or replace, all of these offers were declined!! The buyer insisted on a partial refund. I have never had to issue a refund before so I forwarded all correspondence to my business manager who informed me 'that legally & for tax purposes you need to acquire proof that these items are damaged'. As the buyer had already refused to return the items I asked if she could forward photos for me, were upon recieving them I would issue a refund. I awaited her response. It never came. Instead she choose to not contact me & leave neutral feedback instead. I would quite happily have refunded her IF evidence had been provided that the items were damaged, as who in their right mind would issue a refund without any proof??!! Would you go back to a store where you bought a new outfit & demand a refund without taking the item back? I think not. Anyway, there you go, you can't please some people.
Have a great week, hugs, Kerry.x.
1 comments:
The buyer only had to take a photo as evidence for you. They weren't forthcoming, so you were right to stick to your guns in my humble view. :o)))
Michelle xx
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